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Personnel Concepts Survey Seeks to Gauge Customer Wants, Needs

Jun 20, 2012

ONTARIO, Calif.—Personnel Concepts, pacesetter and pioneer in the labor law compliance industry, is conducting a Web-based survey of its customers to gauge customer satisfaction and others areas in which the company might take steps forward to meet evolving expectations amid rapid changes in employment, safety and labor law compliance.

The survey is being conducted from June 19 to July 3, 2012, among Personnel Concepts customers with longstanding business relationships who have opted in with their e-mail accounts. Various questions have been targeted concerning customer service, product development, and specific industry needs for the future.

One survey participant, who will be chosen randomly, will receive a Kindle Fire in appreciation.

"We are always looking for feedback from our customers, especially when it comes to improving our products and services in line with what they seek and need," said Robert Leland III, Personnel Concepts director of research, whose department devised the survey and will tabulate the results. "From these results, we will review and renew our customer service approaches and hopefully place new products in the developmental pipeline.”

Personnel Concepts’ customers have relied on the company’s products and services for the past two decades to protect them from government fines, employee lawsuits and other costly consequences associated with non-compliance.  Businesses throughout the nation have entrusted their compliance to Personnel Concepts, and the company in turn embraces that responsibility by keeping up to date on changing regulations and tailoring a wide variety of simplified solutions.  The company currently advises and serves more than 1.2 million businesses throughout the United States from its headquarters in Ontario, Calif., with the motto, “Your Trusted Compliance Partner.”

Personnel Concepts virtually created the labor law and health and safety compliance poster industry in 1989 with its All-On-One approach. It also led the industry in developing a skilled, knowledgeable and experienced research team that keeps constant vigil on government regulatory changes and updates clients on changing labor law and OSHA requirements. Its “We Pay the Fine” guarantee was an industry first and is still a mainstay of its strong customer service tradition.

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